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Read the below useful terms to be prepared before reserving a car.
Bookings refer to a specific car model. Select the car model which matches to your needs and collect the specific car model you have chosen and not any other similar. The only difference between the car you have chosen and the car we deliver to you, may be the color.
Rental days are calculated on a 24-hour basis, starting from the vehicle pick up time.
The minimum rental period is one day (24 hours).
Transporting and driving the vehicle outside the island of Crete is not allowed.
When the reservation is made through the internet site, payment can be made either in advance in full or with a minimum deposit of 30% and the remaining amount can be paid upon delivery of the vehicle. In both cases credit, debit or prepaid card can be used. The acceptable card types are Visa, Mastercard, Maestro, Diners, Discover and AmEx.
When picking up the car, no credit card charge is required if the Full Collision Damage Waiver (FCDW) with no excess has been chosen. In the case that insurance with an excess amount has been chosen, then at the pick-up time it is necessary to have a credit or debit card which will be charged in advance by half of the amount of the excess. If everything is fine and the rental was according to the company’s terms, then the process of returning the corresponding amount to the card takes place.
All payments made using the card are processed through the electronic payment platform of “Nexi e-Commerce” of Nexi
Payments Greece S.A. and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a
way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
We can deliver or collect the car from all supported locations in our booking engine. For places not included in our booking engine you may contact us in advance.
We guarantee that you will be delivered safe and well-maintained car.
The driver’s age must be a minimum of 21 years for all car categories. The maximum rental age is 79 years.
The driver’s license must be valid for at least one (1) year.
For any fine resulting from violation of the Greek road traffic law during the rental, the driver should inform the company immediately. The corresponding amount of the administrative fine will be charged at the time of delivery-return of the car. In case of non-timely notification or non-presentation when returning the car, the company has the right to impose any additional charges that are necessary.
Unlimited mileage is included in our rates.
One (1) additional driver can be registered without any additional charge. Maximum two (2) drivers including in our rates. The extra cost per any additional driver is 5€ EUR/day per driver.
Roadside Assistance is free of charge and available 24/7. It is recommended to contact our office directly in the event of required roadside assistance.
All cars and each rental include the following covers:
Theft Protection – The renter is insured in case the vehicle is stolen. Any stolen personal belongings in the interior of the car (e.g. travel bags, cellphones) are not covered by any insurance.
Fire Insurance – Fire insurance covers damage caused to the rental vehicle by fire, lightning strike or explosion.
Third Party Insurance – The renter is insured in case of damages caused without his/her responsibility.
Public Liability Insurance – The renter’s liability is covered to a maximum of 1.300.000€ for death and bodily injuries and 1.300.000€ for material damages.
Personal Liability Insurance – Driver is insured to the amount of 15.000€. Passengers of the rental vehicle are insured for death or bodily injuries in case of accident to a maximum of 1.300.000€.
After choosing the car you will be asked to choose the insurance package you want for your rental days. All rates, by default include the CDW insurance. Before the final step of booking and the payment, you must decide if you want to upgrade your insurance by adding the FCDW and WUG.
In the case of damage to the car at the driver’s responsibility, the renter will be charged until the amount of the excess. The amount of the access will be from 500€ to 3.000€ depending on the category of the car.
The renter is insured for damages caused to the car at the driver’s responsibility with no obligation to pay any excess. With this package no credit card needs to pre-authorize any amount as warranty.
The WUG insurance package includes the cover of Wheels under side and glass insurance. With WUG, the renter is insured for damages caused to the underside of the vehicle, glass, tires and engine with no obligations to pay any access.
The driver of the car must always be registered in the contract.
The renter is not covered by any insurance collision damage caused by alcohol or drug or abuse.
The vehicle must be operated only in authorized streets (no off-road driving)
The renter must immediately inform us in case of accident.
In the event of an accident, breakdown or damage to the vehicle through no fault of the renter, we are obliged to replace it within 24 hours.
We deliver the vehicles with full fuel level and the renter is liable to return it with full fuel.
In the case of the missing fuel the renter will be charged with the amount of missing fuel and with an additional refuel charge of 10€.
The renter is liable for all costs to replace keys which have been lost or damaged and the cost of retrieval of keys which have been locked inside the vehicle.
If the tire is repairable, the renter may repair it and if the rental is covered with the WUG insurance package, the company will refund any costs.
The cancellations policies vary depending on the type of reservation.
We have two types of reservations:
• Reservations with partial prepayment
• Fully prepaid reservations
Cancel more than 72 hours prior to pick up time. In this case we will refund the amount paid entirely.
Cancel within 72 hours prior to pick up time. In this case the company has the right to hold and charge the 50% of the deposit if the type of reservation is with partial prepayment and the 15% of the total prepaid amount if the type of reservation is with fully prepaid.
The refunds are made by crediting the card used.
No Show. If the renter doesn’t cancel the reservation prior to the time pick-up the company has the right to charge all the prepaid amount.
The renter may request a booking change at any time and the company will confirm if the requested change is possible.
In case the renter wants to extend the hire period shown on rental agreement, he/she should contact our company and check if the car is available. The company has the right to deny the extension of the rental if the car is already booked.
All insurance coverings & waivers are valid provided that the renter has complied with all terms & conditions.
The renter is obliged to inspect the vehicle and report any damage to our company, as soon as possible without moving the car, to provide all information and photos necessary for the submission of the incident’s full description. No accident/damage report is accepted on the return of the car without prior notification.
The company is entitled to claim compensation from the renter up to the repairing cost of the damage as below:
– For damages caused when the vehicle is operated on any unauthorized road, non-asphalt road or off-road.
– For damages caused when the renter violates parking rules
– For damages caused when the vehicle is operating in any race, speed test, rally or contest.
– For damages caused when the vehicle is driven by any person disqualified from holding or has never held a driver’s license appropriate for that vehicle or is not a registered driver in the rental agreement.
– For damages caused when the driver of the vehicle is under alcohol or drug influence that affects his ability to drive.
– For damages caused when the vehicle is willfully or recklessly used by the renter (e.g. damages caused to doors. body of the car by the wind, damages to clutch/gearbox, damages to the vehicle interior, damages caused by animals)
Mon to Sun: 08:30 – 22:00
EOT Lisence Number: 1039E81000428701 